Questions, answered plainly.
If what you need isn't here, call us. We would rather talk than trade emails.
What does Cedar Bridge Pro actually do?
We help businesses build a healthy culture of service. In practice that means customer experience training, service standards and the measurement rhythm that keeps them in place, so the improvement outlasts the training day.
Where do you deliver training?
We deliver in-plant (at your own premises), virtually, or as a hybrid. We are based in Uyo, Akwa Ibom State and work with organisations across Nigeria. Travel outside Akwa Ibom is scoped into the proposal.
How many people can attend a session?
Programmes are designed around your team, so the size depends on the format and your operation. Tell us your numbers in the booking form and we will confirm what works, including whether it is better run in cohorts.
How much does it cost?
Every engagement is scoped to the organisation, so we quote per programme rather than publish a fixed price. Send a booking request with your team size, preferred dates and format and we will come back with a written proposal.
How far in advance should we book?
The earlier the better, particularly for multi-day or multi-cohort work. Submit a request with your preferred and alternate dates and we will confirm availability.
Can the programme be customised to our industry?
Yes, that is the default. We run a discovery call and service audit before designing anything, and the programme is built around your customer profile and your operation. Our delivered work spans microfinance, retail and quick service.
What happens after I submit a booking request?
You will get an email confirming we have it, and it appears in your dashboard where you can track its status and message us. We then reach out to arrange the discovery call and confirm dates. A request is not a confirmed booking until we have agreed it with you in writing.
Do we need an account to book?
Yes. The account is what lets you see your booking status, keep your details in one place and manage everything without chasing an email thread. Signing up takes under a minute.